Refund policy

In-store Returns

Return or Exchange of goods with a Receipt

We can provide a refund
All returned goods must be unused, in original packaging (if applicable) and in saleable condition
Receipts must be valid and intact
All refunds will be provided back in the original tender. Cheques will be refunded as cash and debit / credit card refunds must be processed back onto the original debit / credit card.

Note: The original debit / credit card must be present to gain a refund.

Return or Exchange of goods without a Receipt

We can provide an exchange of equal value
All goods for exchange must be unused, in original packaging (if applicable) and in saleable condition
Positive identification will be required
Trade Account Returns or Exchanges

If you are an account customer and presenting goods for return or exchange, a copy of the original invoice must be presented in-store along with the goods to arrange an account credit.

Online Returns

Return or Exchange of goods

We can provide a refund
All returned goods must be unused, in original packaging (if applicable) and in saleable condition
Please contact one of our Garden Army Team Members at our Peakhurst store - 02 9584 5800, to arrange for return delivery of goods
Note: we may require you to pay for costs we will incur as a result
Goods may also be returned to any of our GYC Mower Depot stores
Faulty or Damaged Goods Under Warranty

GYC Pty Ltd and their suppliers provide a guarantee of acceptable quality on every product. You are entitled to a replacement or refund for a major failure of a product. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality.

We recommend you retain your receipt, as we may require proof that you purchased the product from us. Our Garden Army team members will be able to advise you whether a refund, exchange, repair or replacement is available.